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Refund Policy

Last updated: June 2026

This Refund Policy explains how US Books Publishing handles payments, cancellations, and revisions for our author services (ghostwriting, editing, design, marketing, and publishing support). It supplements our Terms & Conditions.

1. Custom Projects & Written Agreements

Every project is quoted individually. Before work begins, you receive a proposal or service agreement that lists deliverables, milestones, fees, and revision scope. That written agreement governs your project alongside this policy.

2. Payments

Payment schedules vary by project size and are defined in your agreement. Work may pause if an invoice is overdue. We accept major payment methods as agreed at checkout or invoicing.

3. Refunds

  • Before work starts: If you cancel before any work has begun, you may request a full refund of prepaid fees within 14 days of payment, minus any third-party costs already incurred on your behalf.
  • After work has started: Fees apply to work completed to date. Any refund for uncompleted milestones is calculated proportionally based on your agreement.
  • Completed deliverables: Fees for completed milestones or delivered files are generally non-refundable.

4. Revisions & Satisfaction

We include revision rounds within the scope defined in your agreement (for example, editing passes or design concepts). Revisions outside that scope may require additional fees. We work with you in good faith to address concerns about deliverables that do not match the agreed scope.

5. No Guaranteed Outcomes

We do not guarantee specific sales, rankings, reviews, bestseller status, media placement, or publishing acceptance. Marketing and distribution results depend on many factors outside our control. Refunds are not issued based on sales performance alone.

6. How to Request a Refund or Dispute

Contact your project manager or email [email protected] with your name, project reference, and a clear description of the issue. We aim to respond within two business days.

7. Contact

US Books Publishing