310-810-2909
Refund Policy
Last updated: July 2026
This Refund Policy applies to all services purchased from US Books Publishing ("Company," "we," "us," or "our"). By purchasing our services, you agree to the terms outlined below. It supplements our Terms & Conditions.
All services provided by US Books Publishing are custom, digital, and service-based. Due to the nature of our work, refunds are limited and are issued only under the conditions described in this policy.
Nothing in this Refund Policy limits or overrides any mandatory consumer rights that may apply under applicable laws in the United States, Canada, or the United Kingdom.
Where local law requires additional rights that cannot be waived, those rights will apply only to the extent required by law.
A service is considered "commenced" once any of the following occurs:
Before Service Commencement: If the service has not yet started and no work has been performed, the client may be eligible for a refund of amounts paid for services not yet commenced, excluding any non-refundable administrative, consultation, onboarding, or payment processing fees.
After Service Commencement but Before First Delivery: If work has commenced but no initial deliverables have been provided, the client may be eligible for a partial, pro-rated refund. Any such refund, if approved, will be calculated based on documented work performed, time invested, resources allocated, and third-party costs incurred up to the date of the refund request. Administrative, consultation, onboarding, payment processing, and third-party fees are non-refundable.
After First Delivery, Revision, or Milestone Completion: Once any deliverable has been provided, revisions have commenced, or a project milestone has been completed, the service is considered substantially performed and no refunds will be issued.
The following fees and services are non-refundable under all circumstances once charged or initiated:
Creative services are subjective in nature. Refunds are not granted for dissatisfaction based on personal preference, taste, or opinion. Where applicable, revisions outlined in the service agreement are the primary remedy.
Refunds will not be issued if delays or non-completion result from any of the following:
If a bundled service includes multiple components, each component is internally itemized for accounting and refund determination purposes. Refund eligibility, if any, applies only to undelivered components. Any approved refund will be pro-rated based on documented work performed for each component and will exclude non-refundable fees and completed services.
Deliverables are considered delivered and accepted when sent to the client's registered email address on file or through a designated client delivery portal. Delivery is deemed complete after three documented delivery attempts made via email, regardless of client acknowledgment or response.
The client is solely responsible for ensuring that their contact information, including email address, is accurate and monitored. Failure to receive deliverables due to incorrect or inactive contact information does not affect delivery status or refund eligibility.
Clients agree to contact the Company directly to resolve billing concerns before initiating a chargeback.
Initiating a chargeback may temporarily suspend services and refund eligibility pending investigation.
Chargebacks may void refund eligibility if work has commenced.
The Company does not guarantee book sales, revenue, bestseller status, rankings, reviews, media coverage, return on investment, or commercial success of any kind. No service offered by the Company is sold with a sales guarantee or money-back guarantee.
All refund requests must be submitted in writing within seven (7) calendar days of the original purchase date.
Clients must submit refund requests by sending an email to [email protected]. Requests submitted through any other channel (including phone calls, chat messages, or social media) will not be considered valid refund requests.
Submitting a refund request does not guarantee approval. All requests are reviewed based on service commencement, delivery status, and eligibility criteria outlined in this policy.
Approved refunds, if any, are processed to the original payment method only.
If a refund is issued, all completed or partially completed work remains the exclusive property of the Company and may not be used, published, or distributed by the client.
All refunds are processed in USD.
Taxes, VAT, currency conversion fees, and payment processor fees are non-refundable.
The version of this Refund Policy in effect at the time of purchase shall apply. Continued use of the Company's services constitutes acceptance of this policy.
This Refund Policy shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which the Company is registered and operates, without regard to conflict of law principles.
Nothing in this Refund Policy limits or overrides any mandatory consumer protections that may apply under applicable laws, including but not limited to consumer protection laws in the United States, United Kingdom, European Union, and Canada, where such rights cannot be waived.
US Books Publishing
